Length surcharge

In order to continue providing the high level of service you can expect from Aramex Australia, it’s necessary from time to time for us to review our fees and charges.

From 6 December 2021, we will be introducing a length surcharge for parcels over 1.2 metres. The surcharge will be a flat fee of $6 + GST for parcels over 1.2 metres (up to a maximum of 2 metres in accordance with our Conditions of Carriage). The easiest way to send parcels over 1.2 metres is via our online customer portal, myfastway.

There are significant costs associated with the pickup, sortation, warehousing and sending of large freight and it’s necessary for us to adjust our costs so that we can continue delivering for you.

We are proud to deliver for you and thank you for your business as we continue to offer choices and value to our customers.

 

Important information

  • Length surcharge is applicable on any consignments where the greater of the length, width or height exceeds 1.2m.
  • For customers consigning on the myfastway platform/API the surcharge will be calculated and presented as at time of consignment (assuming correct declaration from customer).
  • For customers transacting on other consigning systems or third party software the surcharge will be calculated and invoiced for the previous month.
  • Where surcharge was not initially applied due to under-declaration of freight or data not being provided, additional charges may be applicable on reconciliation.
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