Parcel Journey

Frequently asked questions

Unfortunately, you cannot track your parcel without a tracking or label number. If you are unsure of what this number is, please contact the sender.

It may appear your parcel has not moved due to service delays or unexpected events that that can disrupt our transportation networks. However, we assure you our team are busy making sure your parcel gets to where it needs to go.

Please submit an enquiry to our Customer Service team or to the sender to retrieve your proof of delivery.

We’re sorry to hear your parcel can’t be located. If you’ve received a notification that your parcel has been delivered, we recommend checking with your neighbours or your building manager who may have received it on your behalf.

© Aramex (Australia)