25 October 2021
Aramex depots remain open and fully operational during current pandemic restrictions. State and regional COVID lockdowns have caused unprecedented delivery demand. We are experiencing extended delays across some parts of Greater Sydney and deliveries across Greater Melbourne are delayed by up to 5 days on average with extended delays in some areas. We are working hard to minimise delays.
Please be aware that after an unsuccessful delivery attempt, we will leave a calling card and attempt a redelivery. If you are a Sydney resident please do not come to the depot to collect the parcel as it is closed to the public. Our Melbourne depots are open for collections.
If your parcel is being delivered to a Melbourne address which is not currently open (for example, a non-essential business that is closed due to the lockdown), you may choose to arrange a redirection to an alternate address.
Should you have a parcel enquiry or if you would like to arrange a redirection please click here.
COVID-related lockdowns are having the most severe impact on our Sydney and Melbourne depot. Many shipments originate or pass through this depot, and we are providing extra resources to help with freight processing.
The freight and logistics sector is experiencing industry wide pressure, as demonstrated by Australia Post’s recent decision to suspend parcel collection for 3 days to reduce the backlog. We are doing everything we can to continue operating while keeping you safe, and we appreciate your patience and support.
All of our couriers and depot staff adhere to our COVID-safe management plan, which includes contact-free deliveries and enhanced hygiene protocols.
We cannot deliver to businesses that are closed. If you are a business owner and you are working from home, please update your address with your supplier.
As a result of the current situation, we are experiencing higher than normal enquiries. The fastest way to reach a Customer Service representative is to lodge a Zendesk enquiry via our website at aramex.com.au. Parcels can be tracked here by entering the tracking number.
Due to the government’s restrictions in regions across Australia on non-essential businesses, some of our Parcel Connect agents in these regions — those not deemed to be an essential business — may not be open during the stated lockdown periods. In the event that a parcel cannot be dropped off at a Parcel Connect agent, it will be returned to the depot for collection or redelivery.