Update 21.7.21 9.00am

Adelaide and NSW Central West lockdown

As an essential service, we continue to remain fully open and operational during lockdown restrictions across Adelaide and the NSW Central West.

All of our couriers and depot staff adhere to our COVID-safe management plan, which includes contact-free deliveries and enhanced hygiene protocols.

NSW Central West 

While our couriers continue to deliver, our depot is currently closed to the public. Please contact the depot directly to coordinate a pick up. 

 

Update 19.7.21 9.00am

Greater Sydney COVID lockdown update

As the COVID lockdown continues across Greater Sydney, Aramex remains fully operational and ready to deliver for you.

We continue to comply with all health and safety directives. Our Courier Franchisees and depot team adhere to our COVID-safe plan, which includes the compulsory wearing of masks, hand sanitising and social distancing.

We are currently experiencing some delays and significantly increased demand. We are working hard to minimise delays.

Please be aware that after an unsuccessful delivery attempt, we will leave a calling card and attempt a redelivery. Please do not come to the depot to collect the parcel.

If your parcel is being delivered to an address which is not currently open (for example, a non-essential business that is closed due to the lockdown), you may choose to arrange a redirection to an alternate address.

Should you have a parcel enquiry or if you would like to arrange a redirection please click here.

 

Update 16.7.21 9.00am

Victorian COVID lockdown 

As an essential service, we continue to remain fully open and operational during lockdown restrictions in Victoria. Although a number of Australian states have closed their borders to residents from other states, please be assured there is no issue moving freight within our national network.

 

How to contact us

As a result of the current situation, we are experiencing higher than normal enquiries. The fastest way to reach a Customer Service representative is to lodge a Zendesk enquiry via our website at aramex.com.au. Parcels can be tracked here by entering the tracking number.

 

Helping with prevention

All of our couriers and depot staff adhere to our COVID-safe management plan, which includes contact-free deliveries and enhanced hygiene protocols.

 

Parcel Connect

Due to the government’s restrictions in regions across Australia on non-essential businesses, some of our Parcel Connect agents in these regions — those not deemed to be an essential business — may not be open during the stated lockdown periods. In the event that a parcel cannot be dropped off at a Parcel Connect agent, it will be returned to the depot for collection or redelivery.

© Aramex (Australia)